About this notice
Last updated October 8, 2026. This notice explains how Elephant Pay handles personal information in connection with its public website and communications. Contact: privacy@elephantpays.com or Elephant Pay, 800 Village Square Crossing, Palm Beach Gardens, FL 33410. Account services, merchant transactions, and payment processing may also be subject to service-specific notices and the policies of the merchant or processing provider involved.
Information you provide
Information you choose to provide can include your name, email address, phone number, business name, role, business requirements, and the contents of correspondence. Provide another person’s information only when you have authority to do so. Do not include passwords, full card numbers, card security codes, or bank login credentials in general inquiries.
Information associated with website access
When your browser connects to this site, the hosting service receives technical information needed to deliver the page, such as your IP address and request information. Browser and device details can be included in these requests. The website also uses browser storage for interface behavior, as described in the Cookie Policy.
Why information is used
Information received in an inquiry is used to understand and respond to the request, discuss relevant services, and manage that correspondence. Technical information supports website delivery, operation, troubleshooting, and protection against misuse. Information may also be needed to meet legal obligations or establish, exercise, or defend legal claims.
Service providers and other recipients
Netlify provides website hosting. Some pages request fonts from Google’s font services, which receive the network information associated with those requests. Elephant Pay’s account infrastructure uses Supabase, and processing services may involve Propelr, Fiserv, and the providers identified in the relevant service agreement. These providers do not necessarily receive every website inquiry. Information may be disclosed when necessary to fulfill a requested service, follow your instructions, comply with law, or protect legal rights.
Analytics and advertising
Elephant Pay does not currently use Google Analytics, Meta Pixel, a separate marketing CRM, an email-marketing platform, or live chat on this website. This does not mean the site has no technical logs or browser storage. Browser privacy settings and the choices described in the Cookie Policy remain available.
Retention
How long information is needed depends on the purpose of the interaction, the status of an inquiry or account, applicable recordkeeping duties, disputes, and security needs. A deletion request may be subject to legal exceptions and records retained by an independent merchant or provider. Contact us to ask about information relating to you.
Your requests and choices
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or restrict particular uses. The U.S. State Privacy Notice and Privacy Requests pages explain how to contact us. We may need to verify your identity or your authority to act for someone else. Do not send a password or card security code for verification.
Children and sensitive information
The business website is intended for business inquiries and is not directed to children under 13. If you believe a child has provided personal information through the site, contact privacy@elephantpays.com. Only provide information relevant to your request; general contact channels are not intended for sensitive financial documents.
Location and third-party services
Website access from another country does not establish eligibility for a processing service. Information may be handled where the relevant service provider operates. When you follow a link to a third-party service, its own policies govern its handling of information.
Changes and contact
The date above identifies the latest update to this notice. Revisit it when using a new service or feature. For privacy questions or requests, contact privacy@elephantpays.com or write to Elephant Pay, 800 Village Square Crossing, Palm Beach Gardens, FL 33410.