Account access
Merchants, agents, and business partners: use the merchant and partner dashboard. Customers: use the customer portal. If sign-in fails, tell support which portal you used and the error displayed. Never send your password.
Bills, purchases, and refunds
For questions about the amount on a bill, a purchase, or a refund, contact the business that issued the bill or supplied the goods or services. For a problem accessing the portal, contact Elephant Pay support.
Processing and settlements
Include a brief description of the issue and the relevant date. Do not attach full card numbers, bank credentials, or unredacted financial documents to an ordinary email. Ask support for an approved secure way to provide sensitive documents.
Complaints
Describe what happened, when it happened, and the outcome you are requesting. Include any existing support reference. A complaint about an account or transaction may also need review by the provider named in your agreement.
Accessibility assistance
Tell us which page or task you need assistance with and your preferred way to receive a response. You do not need to provide a diagnosis or medical records.
Contact support
Elephant Pay support is available 24 hours a day, seven days a week. Email help@elephantpays.com. For a suspected security issue, email security@elephantpays.com.