Your processing documents
Your account’s processing agreement, application, fee schedules, and applicable program documents govern your processing relationship. This page is a guide to those documents, not a replacement agreement.
Obtaining a copy
Ask the provider identified in your account materials for the version applicable to your account. You can also contact help@elephantpays.com for assistance identifying the appropriate documents.
Details to review
Review the contracting parties, transaction and recurring fees, funding timing, reserves or holds, disputes and chargebacks, equipment, cancellation, security responsibilities, and any optional program conditions.
Keep your records
Retain the agreement and schedules you accept, together with subsequent notices or amendments. Do not send passwords or unredacted financial records in a general email inquiry.